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Review the disaster recovery features of SAP Commerce Cloud, including the process and responsibilities of SAP and Customer. A disaster scenario will be simulated with failover of the test system to a secondary data center (DC). After troubleshooting is done, a rollback to the primary DC will be executed.
SAP experts will assist for up to 5 continuous business days with issues related to a simulated disaster event during failover and rollback of the test system. This can include investigating issues such as broken integration points or missing media.
The service will provide a report outlining evidence of the execution of both disaster recovery failover and rollback events against the test system, including recommendations for fixes to prevent issues in a disaster event.
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Review the disaster recovery capabilities of SAP Commerce Cloud
Review the disaster recovery process, including responsibilities of SAP and the Customer
Simulate a disaster event by executing a failover of the test system to a secondary data center
Assist with issue resolution for up to 4 continuous business days for issues that occur related to failover of the test system, such as broken integration points or missing media.
Rollback test system to primary data center
Assist with issue resolution for up to 1 continuous business day for any issues that occur with rollback of the test system, such as broken integration points or missing media.
Document evidence of the execution of both disaster recovery failover and rollback, including recommendations of fixes to prevent issues in the event of a disaster event