Enablement Service for SAP Customer Data Platform
Terms and Conditions
By clicking "Accept" or “Agree,” you agree to all of the terms and conditions stated in this Agreement. If you do not agree to these terms, do not click "Accept" or “Agree.” By clicking “Accept” or “Agree” you hereby represent and warrant that you have been given the power of attorney by your employer (“Customer”) to carry out this transaction and conclude the respective contracts with SAP on behalf of your employer. If you do not have the appropriate power of attorney, we kindly ask you to not continue with this transaction.
Once completed, this agreement (defined below) is a legally binding agreement for SAP Services between Customer and the SAP affiliate or subsidiary company in the country in which Customer is located and from whom Customer is ordering the Services displayed in the Purchase Review and Order Confirmation (both defined below) (“SAP”).
Please note, that the transaction will only be completed, and the contract formed, when SAP accepts Company’s offer by either SAP sending an order confirmation e-mail to Customer, or the Services have been made available to Customer by SAP. Until then, if any issue arises regarding the processing of the order, SAP reserves the right to cancel the transaction and Customer will be notified accordingly
This order document (Order Form) is governed by and incorporates the following documents in effect as of the effective date. All documents are listed in order of precedence, and collectively referred to as the “Agreement”:
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Agreement
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Location
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Order Form (including Scope
Document)
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This Order Form and Exhibit 1
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Data Processing Agreement for SAP Services (“DPA”)
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https://www.sap.com/about/trust-center/agreements/onpremise/data-processing-
agreements.html?tag=agreements:data-processingagreements/support-professional-services
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SAP Services General Terms and Conditions (“GTC”) (for country in which Customer is located)
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https://www.sap.com/about/trust-
center/agreements/services/sap-professionalservices.html?tag=agreements:general-terms-andconditions/services-customer-direct-or-sap-as-prime
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Customer has had the opportunity to review the Agreement, including without limitation the Scope Document, the GTC, the DPA and terms and conditions mentioned above, prior to accepting this Agreement. For purposes of this Agreement, the following provisions of the GTC shall not apply: Change Request Procedures (generally section 4) and Satisfaction with Personnel (generally section 5).
SAP recommends Customer prints copies of this Order Form, the applicable DPA and GTC for Customer’s own records.
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SERVICES FEES AND PAYMENTS
The applicable Service fees (“Service Fees”) for the Services are identified in the purchase review displayed on the SAP Store (“Purchase Review”) as well as in the corresponding order confirmation email Customer receives from SAP (“Order Confirmation”). The Service Fees are payable by Customer as follows.
(a) If Customer is registered as an authorized buyer of SAP products, Customer may choose to pay the Service Fees via invoice. SAP will invoice Customer and payment is due 14 days after the invoice date. (b) If Customer is not registered as an authorized buyer, Customer must use a valid credit card to complete this order. Service Fees will be billed to Customer’s credit card upon Order Confirmation.
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SERVICE LOCATION AND TAXES
Customer acknowledges that the “Ship-to” address entered by Customer in the SAP Store site is the primary location of receipt of the Service(s) (“Service Location”) and should be in the same country in which Customer is located and has its billing address. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes have to be declared and paid to the respective tax authority by Customer. Customer’s failure to provide SAP with its VAT and/or GST number may have sales tax implications. Services Fees do not include Taxes.
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SCHEDULING OF THE SERVICE DELIVERY
Unless otherwise stated in Exhibit 1, SAP shall contact Customer within 5 business days after Order Confirmation to schedule the start of the Service.
Scope Document for Enablement Service for SAP Customer Data Platform (50158927). This Scope Document is part of the Order Form.
CONTENTS
1 SCOPE OF SERVICES ............................................................................................................................. 2
1.1 Scope ................................................................................................................................................ 2
1.2 Functional Scope Details ................................................................................................................... 2
2 RACI .......................................................................................................................................................... 3
3 SCHEDULE ............................................................................................................................................... 3
4 ORGANIZATION ....................................................................................................................................... 4
4.1 SAP Team ......................................................................................................................................... 4
4.2 Customer Team ................................................................................................................................. 4
5 SAP DELIVERABLES AND PROCEDURE.............................................................................................. 5
5.1 SAP Deliverables ............................................................................................................................... 5
5.2 Deliverable Procedure ....................................................................................................................... 5
6 CUSTOMER RESPONSIBILITIES............................................................................................................ 6
6.1 Services-specific Customer Responsibilities ..................................................................................... 6
6.2 General Customer Responsibilities ................................................................................................... 6
7 ASSUMPTIONS ........................................................................................................................................ 7
7.1 Services-specific Assumptions .......................................................................................................... 7
7.2 General Assumptions ........................................................................................................................ 7
8 EXCLUSIONS ........................................................................................................................................... 7
8.1 Services-specific Exclusions ............................................................................................................. 7
8.2 General Exclusions ............................................................................................................................ 7
9 DEFINITIONS ............................................................................................................................................ 8
1 SCOPE OF SERVICES
Customer is undertaking activities utilizing SAP Software. Customer is the owner of the Customer´s project and has overall responsibility for the project and the process, scope, costs, resources and targeted solutions.
SAP will provide the following services to assist Customer with the evaluation of a future implementation of SAP Customer Data Platform, as specified herein: enablement service for SAP Customer Data Platform (Service).
1.1 Scope
The following scope items form the scope of the Service to be provided by SAP.
| Scope Item |
Scope Details |
Applicable SAP solutions |
| Enablement Service for SAP Customer Data Platform |
With Enablement Service for SAP Customer Data Platform, Customer will receive knowledge transfer on key product capabilities and implementation topics, including, use case prioritization, architecture review, and roadmap recommendations for integrating SAP Customer Data Platform into their system landscape. |
SAP Customer Data Platform |
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The Service enables Customer to prioritize core program market rollouts with a focus on a fast time to value while being positioned to develop more advanced business processes to increase the value of their user’s data. |
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1.2 Functional Scope Details
The following applies to the functional scope:
The Service includes coordination and scheduling of a series of sessions or workshops:
- SAP Customer Data Platform Demo Session
- Use Case Outline & Prioritization Workshop
- SAP Customer Data Platform Connector Studio Overview & Supported Use Cases Workshop
- SAP Customer Data Platform Technical Architecture Review Session
- SAP Customer Data Platform Q&A Session
2. RACI
SAP and Customer agree the following responsibility matrix of activities.
- Responsible (R): Charged with performing the activities. A mutually agreed project plan may define further details at the work unit level.
- Accountable (A): The Customer has overall accountability for its implementation and all the activities identified below. Hence, Accountable (A) does not appear for the activities below.
- Consulted (C): Provides input on how to perform the activity and supports the execution of the activity.
- Informed (I): Provided with information.
| Activity |
SAP |
Customer |
| Coordination & Scheduling for the Service |
R |
C |
| Conducting Demo of the SAP Customer Data Platform |
R |
I |
| Conducting Use Case Outline & Prioritization Workshop |
R |
C |
| Conducting high-level Technical Architecture Review |
R |
C |
| Conducting the SAP Customer Data Platform Connector Studio Overview & Supported Use Cases Review |
R |
I |
| Finalize documentation: SAP Customer Data Platform Recommendations Outline & Roadmap |
R |
C |
| Conduct/ Execute Q & A Session |
R |
C |
| Hand over Deliverables, and close Service |
R |
C |
3. SCHEDULE
Within 10 business days after Order Confirmation the Customer will be contacted by SAP to schedule the start of the Service.
The period during which the Service will be provided will be mutually agreed between the parties.
Service is delivered as a series of remote enablement workshops conducted over the course of 02-week period.
The estimated duration for the Service is 05 days
4. ORGANIZATION
4.1 SAP Team
The key SAP roles are as follows. The functional consultant will also serve as a project manager
| SAP Team |
Level of Involvement |
| Project Manager/Functional |
Single resource. Part-time. Offsite Consultant |
| Technology Consultant |
Single resource. Part-time. Offsite |
4.2 Customer Team
The Customer team will include the following roles. Customer team is assumed to be available to complete Customer activities.
| Customer Team |
Description |
Level of Involvement |
| Program/Project Manager |
Management of resources, resolving issues, project plan, project status and decision-making process through the steering committee. |
Single resource. Part-time. Offsite. |
| Project Stakeholder |
Owns business processes, approves the solution and is the key liaison between the project and the business. |
Single resource. Part-time. Offsite. |
| IT Architect |
Responsible for working with the SAP team to finalize the architecture and internally process the provisioning of required hardware infrastructure |
Critical.
Single resource.
Part-time. Offsite. |
| Business Lead (Decision Maker) |
Customer business lead to establish the bridge between IT and the business |
Single Resource.
Part-time, Offsite. |
| IT Functional Lead |
The subject matter expert of web properties and the flow of identity data between systems |
Multiple resources.
Part-time. Offsite. |
5. SAP DELIVERABLES AND PROCEDURE
5.1 SAP Deliverables
The following table lists the SAP Deliverables.
| Deliverable |
Deliverable Description |
Completion Criteria |
Deliverable Procedure |
| SAP Recommendations Outline & Roadmap Document |
PowerPoint document outlining SAP Professional Services Recommendations for implementing SAP Customer Data Platform |
Handover of the workshop materials delivered to Customer |
Approval upon completion |
5.2 Deliverable Procedure
Approval upon completion: SAP Deliverables shall be deemed completed and approved by the Customer when the above completion criteria have been met.
6. CUSTOMER RESPONSIBILITIES
Customer has, in particular, the following responsibilities. If Customer does not fully meet or fulfil any of the specified responsibilities or requirements in this Agreement, this might result in a delay of the provision of the Services or an increase of the fees.
6.1 Services-specific Customer Responsibilities
- Review provided materials and ask questions during workshops.
- Guide SAP Team through high priority web properties.
- Present current system landscape and architecture to SAP Team and be prepared to answer questions.
6.2 General Customer Responsibilities
- Ensure that Customer team members are knowledgeable about the scope as defined in section 1 and define their training approach and schedule. Ensure that key users are available for all workshops and activities as needed.
- Minimize the change in personnel throughout the duration of the Service.
- If third-parties on Customer side are involved: Manage any Customer’s third-party contractors and be responsibility for the acts, omissions and defects of such third-party that Customer contracts or instructs to perform Customer’s duties.
- Supply SAP with the names and contact information of key Customer and third-party resources.
- Organizational change management activities, training and knowledge transition activities which include, but are not limited to the following: communication plan, organizational transition plan, business readiness for go live, design and roll-out of end-user training, coordination with remote sites, and project communication to the company.
- Ensure that a consistent, stable, and fast SAP remote support connection/service connection is available between SAP and the Customer at the required times.
- Provide SAP with the necessary authorizations for remote access to Customer’s systems.
- Allow the use of SAP laptops and mobile devices on Customer’s network to SAP’s network via SAP’s Virtual Private Network (VPN) protocols; otherwise, Customer will provide PCs and/or laptops with the Microsoft Office Suite and e-mail capability for the SAP team. Laptops and/or PCs provided by the Customer must have the latest virus protection software.
- Provide technical advice regarding any third-party systems to which the team will have access.
- Sign-off Deliverables in accordance with section 5.
- Ensure Customer compliance with any relevant governmental and regulatory requirements.
7. ASSUMPTIONS
The following assumptions apply:
7.1 Services-specific Assumptions
- No more than 03 business days of workshops will be undertaken during the delivery of the Services.
- No more than 10 Customer project team members will attend the workshops.
7.2 General Assumptions
- SAP may require up to six weeks to assemble a team. SAP reserves the right not to start the Services until SAP has assembled a team.
- Services are delivered remotely, unless otherwise stated herein.
- If not otherwise agreed, the project language and corresponding documentation is English. SAP Recommendations Outline and Roadmap documentation and related tools will be delivered in English only.
- The Service is based on a predefined scope and delivery approach. In performing the Service, SAP may utilize accelerators such as SAP Best Practices.
- SAP may use certain software and tools (all referred to as Tools herein) for its work, for which the rights are not already regulated through a software license agreement. All title to and rights in Tools, including without limitation copyright and rights of authorship, remain with SAP or SAP SE. These Tools may be copied to Customer’s system and Customer is granted non-exclusive rights to use Tools for the term of and solely for the purposes related to the Service. No other use, including the creation of further copies or use on another system, is permitted. Tools and all permitted copies of Tools must be deleted at the end of the Service. If at SAP’s sole discretion Tools are left on the system for documentation purposes, Customer is not permitted to use Tools for any other remaining purpose except documentation. Such Tools are on an as-is basis with no warranty. SAP will not support or enhance the Tools beyond what is provided during the term of the Service.
- All supporting documentation will be developed using personal computers/laptops using Microsoft Office applications (Word, Excel, MS Project, PowerPoint) or other mutually agreed documentation tools.
- EXCLUSIONS
Any items or services not defined as in scope for this Service are deemed out of scope, including, but not limited to the following exclusions:
8.1 Services-specific Exclusions
- No implementation, development or configuration will be delivered as part of this Service.
8.2 General Exclusions
- Deliverables not explicitly described in this Scope Document.
- Procurement of software licenses (SAP and non-SAP licenses).
- Developments that modify the standard SAP Software source code.
- WRICEF development objects (Workflows, Reports, Interfaces, Conversions, Enhancements and Forms).
- Programs or content to migrate data. Data cleansing of migrated data from Customer systems.
- Upgrade to the SAP solution components, operating systems or database systems.
- Any testing activities.
- Any work in quality assurance or production environments.
9. DEFINITIONS
- “SAP Best Practices” means SAP’s predefined business processes, configuration content and documentation for SAP Software. SAP Best Practices may be used as the basis for SAP implementation activities.
- “WRICEF” means
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- Workflows: a workflow is a sequence of connected steps triggered by an event to automate a process such as a document approval. Examples include SAP Business Workflows.
- Reports: technical objects designed to deliver business figures or reports with no change to application data.
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- Interfaces: technical objects to transfer information from one system to another, usually referring to objects that are not part of the SAP licensed Software. Examples of technology include SAP Process Orchestration and Intermediate Documents (IDocs).
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- Conversions: technical objects used to migrate data to SAP systems during the Service. Examples of technology include data migration programs, SAP Data Services and Legacy System Migration Workbench (LSMW).
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- Enhancements: changes and additions to SAP functionality using development objects specifically provided for Customer changes. Examples include the use of user exits and business add-ins.
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- Forms: printed or electronic forms containing formatted information from SAP applications. Examples of technology include SAPscripts, Smart Forms and SAP Interactive Forms by Adobe.
