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Customer Benefits
Improve service response times
With machine learning, process customer requests faster and more efficiently.
Allow customer service to scale with increased digital interactions
Tackle an overwhelming volume of messages from omni-channel customer service and lower the overall cost of providing customer service.
Increase customer satisfaction
Deliver a great customer experience with faster and more consistent responses.Key Features
Text classification
Predict the categories of new incoming service tickets. Based on historical service tickets that have been classified into different categories, you can predict the categories of new incoming service tickets.
Solution recommendationReceive similar solution proposals by leveraging service tickets solved in the past. Based on historical resolved service tickets, you can receive similar solution proposals.
Improve customer service response timeWith machine learning, process customer requests faster and more efficiently, delivering a great customer experience.
Resources
Service Ticket Intelligence
Available via the Pay-As-You-Go for SAP BTP and CPEA payment models, which offer usage-based pricing.
• Service plans labeled "free" can be used up to the specified capacity limits at no charge. When this limit is reached, you will be notified and can opt to upgrade to a paid service plan. Browse the free tier service plans.
• Service plans without a "free" label will incur usage-based costs. Browse the paid tier service plans for the Pay-As-You-Go for SAP BTP and CPEA pricing models.
A free tier service plan is available for this service.
For more information about the service, pricing, available data centers, roadmap, and missions, check out the SAP Discovery Center, the Pay-As-You-Go for SAP BTP price list, and the CPEA price list.
Existing customers:
• Can continue to pay for the subscription services based on your existing contract. For any new service that you consume, you will be charged per the Pay-As-You-Go for SAP BTP / CPEA price list. Select Pay-As-You-Go or CPEA for license type.
• Sign up for Pay-As-You-Go or CPEA so that when you reach your limit, you can continue your service without needing to increase your subscription. Any overuse of the contracted subscription services can be charged against your Pay-As-You-Go for SAP BTP or CPEA account at the relevant advertised price in the Pay-As-You-Go for SAP BTP price list / CPEA price list. Select Pay-As-You-Go or CPEA for license type.
Product Support
Monitoring and Troubleshooting
See answers to frequently asked questions, explore solutions to potential issues, and find out how to get support.
See Monitoring and Troubleshooting
About the Publisher
