Career site implementation service for SAP SuccessFactors Recruiting

Terms and Conditions

By clicking "Accept" or “Agree,” you agree to all ofthe terms and conditions stated in this Agreement. If you do not agree to these terms, do not click "Accept" or “Agree.” By clicking “Accept” or “Agree” you hereby represent and warrant that you have been given the power of attorney by your employer (“Customer”) to carry out this transaction and conclude the respective contracts with SAP on behalf of your employer. If you do not have the appropriate power of attorney, we kindly ask you to not continue with this transaction.

Once completed, this agreement (defined below) is a legally binding agreement for SAP Services between Customer and the SAP affiliate or subsidiary company in the country in which Customer is located and from whom Customer is ordering the Services displayed in the Purchase Review and Order Confirmation (both defined below) (“SAP”).

Please note, that the transaction will only be completed, and the contract formed, when SAP accepts Company’s offer by either SAP sending an order confirmation e-mail to Customer, or the Services have been madeavailable to Customer by SAP. Until then, if any issue arises regarding the processing of the order, SAP reserves the right to cancel the transaction and Customer will be notified accordingly.

This order document (Order Form) is governed by and incorporates the following documents in effect as of the effective date.All documents are listed in order of precedence, and collectively referred to as the“Agreement”:

Customer has had the opportunity to review the Agreement, including without limitation the Scope Document, the GTC, the DPA and terms and conditions mentioned above, prior to accepting this Agreement. For purposes of this Agreement, the following provisions of the GTC shall not apply: Change Request Procedures (generally section 4) and Satisfaction with Personnel (generally section 5).

SAP recommends Customer prints copies of this Order Form, the applicable DPA and GTC for Customer’s own records.

1.  SERVICES FEES AND PAYMENTS

The applicable Service fees (“Service Fees”) for the Services are identified in the purchase review displayed on the SAP Store (“Purchase Review”) as well as in the corresponding order confirmation email Customer receives from SAP (“Order Confirmation”). The Service Fees are payable by Customer as follows.

(a) If Customer is registered as anauthorized buyer of SAP products, Customer may choose to pay the Service Fees via invoice. SAP will invoice Customer and payment is due 14 days after the invoice date.

b) If Customer is not registered as anauthorized buyer, Customer must use a valid credit card to complete this order. Service Fees will be billed to Customer’s credit card upon Order Confirmation.

2. SERVICE LOCATION AND TAXES

Customer acknowledges that the “Ship-to” address entered by Customer in the SAP Storesite is the primary location of receipt of the Service(s) (“Service Location”) and should be in the same country in which Customer is located and has its billing address. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes have to be declared and paid to the respective tax authority by Customer. Customer’s failure to provide SAP with its VAT and/or GST number may have sales tax implications. Services Fees do not include Taxes.

3. SCHEDULING OF THE SERVICE DELIVERY

Unless otherwise stated in Exhibit 1, SAP shall contact Customer within 5 business days after Order Confirmation to schedule the start of the Service.

EXHIBIT 1: SCOPE DOCUMENT

Scope Document Scope Document for 50139296 – Implementation of SuccessFactors Recruiting Marketing Career Site Builder (Standard)

The SAP Service Description for SAP Implementation – SAP Cloud Service ENGLISH v.12-2015 (hereinafter: Service Description) as to be found at: http://www.sap.com/servicedescriptions. 

This Scope Document specifies the Services to be performed and forms part of Exhibit A of the Order Form.

1. Scope of Services..................................................................................1
1.1. Solution Scope ...................................................................................1
2. Integration Scope ..................................................................................2
3. Reporting Scope....................................................................................2
4. Data Migration Scope ...........................................................................3
5. Testing Scope........................................................................................3
6. Third-Party Scope..................................................................................3
7. Geographic and Organization Scope ....................................................3
8. Pre-requisites ........................................................................................3
9. Project Approach ...................................................................................3
10. Project Schedule .................................................................................4
11. Project Organization ............................................................................5
11.1. SAP Team .........................................................................................5
11.2. Customer Team..................................................................................5
11.3. Escalation and Issue Management ...................................................5
12. SAP Deliverables..................................................................................6
13. Assumptions and Exclusions................................................................6
13.1. Assumptions .....................................................................................6
13.2. Exclusions ........................................................................................6

1 Scope of Services

SAP will provide services to assist Customer with the development of the Customer’s SAP SuccessFactors Recruiting Marketing Career Site Builder Project in accordance with the above referenced SAP Service Description and as further defined herein.

1.1. Solution Scope

Additional Scope

Enable responsive web site.
• One (1) Home page template leveraging default Customer branding
• One (1) Strategy page template leveraging default Customer branding
• Ten (10) Strategy pages leveraging approved template with unique title, copy, image and job routing rule. Leveraging default Customer branding
• One Content Page template leveraging default Customer branding
• Four (4) Content Pages, including unique copy and image.
• One (1) Job Description page template leveraging default Customer branding
• One (1) Interactive Job Map page
• One (1) Talent Community Business Card template leveraging default Customer branding.
o One (1) Talent Community Business card template leveraging default branding with One (1) Apply Business Card and One (1) Subscribe Business Card
• Three (3) Recruiting Marketing Platform email templates leveraging default Customer Branding
o One (1) Talent Community Welcome email
o One (1) Agent email
o One (1) password reset email
• Three (3) preconfigured, portable (external) HTML Recruiting Marketing Widgets: Map, Keyword Search, Talent Community Subscribe
• One (1) Search Engine Optimization (SE)) page template leveraging default Customer branding
• Integration to One (1) RCM instance including enabling Employee Referral marketing integration to Recruitment Management, enabling candidate and recruiter single sign-on to Recruiting Management and enabling real-time job collection import.
• Enablement of “All-job” Standard XML feeds as identified by Customer via Source List

2. Integration Scope

The following SAP standard integration points between SAP systems are part of the scope.

3. Reporting Scope

For the standard product, all reports will be generated automatically by the system and made accessible to the customer via the Customer Dashboard. Outside of Advanced Analytics, all training will be provided via customer’s standard agreement and not by Professional Services. Therefore, following delivery, they will not be subject to services, defect resolution, maintenance or upgrades or in any other way be within scope of SAP Services objects delivered as part of the Customer’s project.

During Advanced Analytics implementation, default reporting will be setup and training scheduled with the customer. Following delivery, all further enhancements, maintenance and general requests will not be part of the original implementation and will require additional contracted services.

4. Data Migration Scope

No data migration in scope

5. Testing Scope

No testing in scope

6. Third-Party Scope

Customer will ensure authorized access to the following third party software before the start of the Project:

7. Geographic and Organization Scope

8. Pre-requisites

Customer will have a fully functional SuccessFactors Recruiting Management instance in production before the start of the Project.

9. Project Approach

The main project activities are detailed below with the assumed lead and support responsibility indicated. Customer acknowledges and agrees that failure on the part of Customer to meet or fulfil any of the specified Customer responsibilities or requirements in this document might result in a delay in the project and/or a Change Request for additional SAP resources, an increase in project fees and/or a change in the schedule. The project follows the applicable parts of the SAP Activate methodology with the following responsibility matrix of tasks
per phase. The Customer has the overall accountability for the whole project and all its elements.

• Responsible (R): Charged with performing the activities. The project plan may define additional detailed responsibility at the work unit level.
• Accountable (A): The Customer has overall accountability for the whole Project and all the tasks identified below. Hence, Accountable (A) does not appear for the tasks below.
• Consulted (C): Provides input on how to produce the activity and actively supports the execution of the activity.
• Informed (I): Provided with information.

10. Project Schedule

Within 48 hours after placing the order for the Implementation of SuccessFactors Recruiting Marketing Career Site Builder (Standard) service the Customer will be contacted by SAP to schedule the start of the service.

11. Project Organization

11.1. SAP Team

The key SAP project roles are as follows.

11.2. Customer Team

The Customer Project team will be as follows:

11.3. Escalation and Issue Management

An issues management process will be documented and established as part of the overall Project governance. The purpose of this process is to address any and all issues which arise on the Project. Additionally, it will address the prioritization of these issues as well as an effective means for issue escalation and resolution. The details of this process will be established by SAP during the Project Preparation phase, subject to Licensee’s approval. Types of issues that would be addressed through issues escalation process may include:

1. Situations that require attention and will impact cost, hours, schedule, resources or the success of the Project
2. Concerns that require attention
3. Unresolved action items
4. Change requests
5. Lack of commitment or availability of Project resources
6. Unaccepted deliverables

In the event that any issues are not resolved by the project team the Customer and SAP shall be entitled to escalate such issue.

12. SAP Deliverables

The following table lists the SAP Deliverables.

13. Assumptions and Exclusions

The following assumptions and exclusions apply in addition to those set forth in the Service Description. The price in the Order Form is partly based on these assumptions.

13.1. Assumptions

• If the Project has not started within two (2) months of the Estimated Start Date as set forth in the Order Form, then a Change Order may be required for work to be carried out on the Project or SAP has the right to terminate the Scope Document without the Customer being able to claim damages.
• SAP may require up to two (2) week to assemble a project team. SAP reserves the right not to start the Project until SAP has assembled a project team.
• Prior to Project closure, Customer is not permitted to change any configuration settings since this may interfere with the implementation of the Project.
• Part time resources over and above those identified in the Customer project team will be used to diversify the knowledge base and reduce risk. Other business and technical experts from within Customer will participate on an as needed basis.
• Customer acknowledges that the Services performed may include the export of Customer data. The Customer is responsible that all Customer data provided to SAP does not contain any sensitive defense information for which the export of such data would violate the International Traffic in Arms Regulations or any other applicable export control laws or regulations.
• The full scope of the Service is to be deployed in between scheduled refresh cycles, where it will not interfere with business as usual data refreshes as per a customer subscription agreement.

13.2. Exclusions

Any items or services not defined as in scope for this Service are deemed out of scope, including, but not limited to the following exclusions:

• Deliverables not explicitly described in this Scope Document.
• An analysis of as-is business processes. 
• Programs or content to migrate data.
• Data cleansing or data clean up.
• Coordination of work required from Customer’s third party vendors.
• Formalized training on the SAP Cloud Service for project team members or training for users.
• The development of new functionality, extensions or co-innovation.
• Implementation of any solution or integration scope not explicitly mentioned in this document.
• Any changes required because of pre-existing Customer specific enhancements or developments.
• Interfaces to third party or to legacy systems not defined.